Value Exchange
Capturing first party data involves a value exchange between the customer…
Insurance Customer Experience – how to make it personal and build loyalty in a self-service industry
Great Customer Experience has always been central to the insurance industry. Whether it’s…
On a regular basis, on a variety of subjects both technical and non-technical,…
We’re all used to stock phrases like 'benefits realisation', 'agile methodologies', 'disruptive',…
It is no secret to anyone who doesn't live in a cave in…
Alongside our celebrations of England’s Lionesses bringing football ‘home’ with their Euros 2022…
Automotive (micro) chips and (sales) dips. Way back in the last millennium, as…